Counselor's Office is a priceless tool! I use it almost every day, and our parents wonder how anyone can do college counseling without it. Account Support Specialist.
Naviance is a well-established and fast growing company that provides innovative web-based services to K-12 schools. We are seeking full-time account specialists to join our highly respected customer support team. We are especially interested in a bright, motivated people genuinely interested in helping educators.
In this job you will:
- Use your strong computer skills and Internet savvy to become an expert on using our systems
- Problem-solve on a daily basis
- Provide user-testing on company products as needed
- Build relationships with customers
- Provide cheerful and prompt service to our customers by phone and email
- Use your infinite patience to handle customers who are stressed out or technically challenged
- Take personal responsibility for getting customer issues resolved
- Apply your great organizational skills to make sure you meet all your commitments even in a fast-paced environment
If this describes you, please send us a cover letter and resume:
- I have a genuine interest in education.
- I am a naturally upbeat and happy person.
- I enjoy helping people.
- I can be just as friendly in an email as on the phone. I'm a good writer.
- I know how to communicate professionally and politely
- I can usually figure out how to use a computer program on my own. I rarely read the manual. I like to jump in and explore.
- I use the Internet all the time and not just for email. I use the Internet for booking travel, paying bills, reading blogs, downloading music, etc.
- I just get things done. You usually don't have to remind me twice.
- It bugs me when something is unfinished. I need to resolve things.
- I'm good at dealing with stressed out people. It's not fun, but I rarely lose my cool.
- I'm pretty self-motivated. If nobody tells me what to do in a situation, I usually start figuring it out on my own.
- If I don't know something, I always ask. I'm not shy about getting the information I need.
Naviance offers:
- Competitive salary
- 401(k)
- Medical and dental insurance
- Generous vacation
- Casual dress code
- Small, team-friendly environment
- Excellent opportunities for advancement
To apply: Please submit your cover letter and resume by e-mail to careers@naviance.com. Please indicate the title of the position for which you are applying. Resumes without cover letters will not be considered.
