At Naviance, we make it easy for you to get the help you need.
When faced with a new challenge or question, Naviance Network members can phone or email our knowledgeable team of support specialists or use on our online tools, which include various topics, step-by-step instructions and a multitude of templates at no additional cost.
Expert Assistance:
Each Naviance support specialist:
- Has been fully trained on all functionality in the Naviance Succeed solution
- Receives regular training and is certified on new features on an on-going basis
- Possesses a significant amount of domain expertise — with several team members working for schools and districts prior to Naviance
- Dedicated to delighting our members and fostering effective use of Naviance Succeed through timely response and resolution to each question
Hours of Operation:
We’re here to help our members.
- We provide support to staff from Naviance Network member institutions from 8:00am – 7:00pm ET on weekdays, excluding holidays
- Phone: 1-866-337-0080 (toll-free), option 2; Outside the U.S. and Canada: +1-703-859-7300, option 2
- Email: support@naviance.com
- Online: via the Help section of Naviance Succeed
- If you are a student or parent using Family Connection, please contact the organization that provides Family Connection to you for assistance. Naviance does not offer direct support to students and parents.
Additional Resources:
Naviance also provides a number of additional resources to provide users with self-help tools that include:
- Searchable, online help system
- Quick-reference guides
- Templates
- Glossary
- Self-paced tutorials
- Idea Exchange, offering online collaboration with other Naviance Network members and Naviance product managers
