At Hobsons, we recognize that optimizing your college and career readiness efforts hinges on an effective implementation. The Naviance Services Team is your partner in long-term success.

Our consultants and trainers are experts in helping schools and districts plan, execute, and foster their Naviance implementation to meet their unique needs and circumstances.

Professional Development

Naviance Professional Development courses provide teachers, counselors, principals, and administrators with the knowledge and skills needed to fully realize the value of Naviance. Our comprehensive curriculum coupled with expert instruction and professional participant workbooks enable users to achieve product mastery and use Naviance to drive student success.

Course Delivery Methods

  • On-Site - Participants interact with a certified trainer at your location.
  • Web-Based - Participants interact with a certified trainer online.
  • On-Demand - Participants access nine courses online at any time for continued professional development.

Course Types

  • Private - On-site or web-based courses with a private instructor for individual schools or districts.
  • Public - Web-based courses scheduled at set times each day that can include participants from multiple schools.

See suggested courses by school and district roles


Consulting Services

Our Consulting Services team has helped hundreds of clients create successful implementation plans that achieve their unique goals. Our team of experts will help your school or district create a college and career planning strategy, define the measurements for success, and gather the data required to report on all achievement.

Assess. Import. Configure. Deploy. Measure.

A five-phase methodology is the cornerstone of our Consulting Services. This methodology uses a hands-on approach, incorporates best practices and ensures that we provide the tools your school needs to improve student outcomes.

Jump Start Package

The Jump Start program is designed to get your Naviance program off the ground quickly, cost-effectively, and on the right foot by aligning your Naviance implementation to your school or districts’ needs. The Jump Start program offers customized assistance from a Hobsons K-12 Consultant and includes up to 20 hours of consulting work, covering the services listed in this table.

Strategic Consulting

Hobsons K-12 Consultants have helped clients achieve a wide range of goals. Their broad and deep experience can help your school or district set and reach strategic goals and build processes around your specific college and career readiness goals. Every implementation is customized based on your unique profile and objectives. The following are examples of services we offer:

  • KPI Development: Develop Key Performance Indicators and Outcomes for college and career readiness to be tracked and improved via the use of Naviance.
  • Scope & Sequence Development: Develop a holistic Scope & Sequence of college and career readiness activities for students that create a comprehensive college and career readiness program.
  • Curriculum Customization: Customize curriculum (lesson plans and classroom aides) to improve the delivery of activities in the Scope & Sequence.
  • Metrics & Reporting: Provide ongoing reports and measurement to assess progress and identify areas for improvement. Provide assistance and guidance to continually improve metrics.
  • Stakeholder Onboarding: Customize and lead strategic awareness sessions for key stakeholders inside and outside of the district.

Implementation Services

Naviance Consultants provide implementation services on-site or remotely via phone and web conferences. A Consultant will work with you to cater a plan that fits your school or district’s needs and can recommend services based on implementations at similar schools or districts. This includes (but is not limited to) the following services:

  • Assessment: Diagnose and define functional and business requirements. Develop a custom implementation plan, including a recommended approach to identifying key roles and stakeholders such as steering committees and school site managers.
  • Data Import: Ensure high-quality data and effective data management practices with initial import and automation of data import services.
  • Account Setup: Share effective practices for user roles and account setup and provide general configuration assistance.
  • District Level Functionality: Workshops and configuration to ensure a successful district-wide implementation and roll-out.
  • Family Connection Setup & Rollout: Set the stage for a successful district-wide implementation with workshop and configuration services for Family Connection. This service provides guidance to create family communication strategies, planning, and content based on client practices.
  • Naviance eDocs Implementation: Establish an effective, efficient eDocs practice with configuration and custom user documentation based on local processes.
  • Course Planner Implementation: Professional guidance for importing course planner data, setting up course catalog and plans of study, process and implementation planning, and rollout support.
  • Additional Communication & Support: Assistance based on needs identified during the implementation, e.g. advanced troubleshooting, custom reports, communication with schools, etc.


The Naviance Support Services team is comprised of subject matter experts who are available to assist schools and districts that are implementing Naviance solutions. We pride ourselves that 96% of calls are answered by a live support specialist.

Here for you

To resolve your issue: Email us at or call us at 866-337-0080 (toll-free) or +1-703-859-7300 (international). Support Services is available via telephone from 8:00 a.m. to 7:00 p.m. Eastern Standard Time, Monday through Friday.

Naviance Network Online Community

Online help resources and peer support are available in the Naviance Network Online Community. uses cookies to improve your experience. By using our services, you’re agreeing to our Cookie Policy.
Join a UX Research Panel